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PressEnter!, LLP, Hudson, WI (March 2008 – December 2008)

During my career with PressEnter I dealt with a lot of different solutions. The main focus of work in this environment was on Windows Server 2003 and Exchange 2003. A number of our clients also had blackberry service to integrate into their environment. My job consisted of maintaining these server environments by keeping updates on the server, making sure backups were performed on a nightly basis, and ensuring the server was protected both with a firewall along with antivirus. I also worked with end users to fight spam from their mail boxes, answer questions on how to use applications that they have installed, installing and troubleshooting printers, networks, workstations, etc. Since we also hosted dial-up, ISDN, DSL, and T1 service for a number of our customers we had to setup, troubleshoot, and maintain their Internet connections. I also did a lot of work with WatchGuard, Fortinet, SonicWall, Fiber Logic, and Linksys routers to set them up, add users, troubleshoot VPN issues that arise, and upgrade the firmware when needed. As our clients’ servers would age I put together plans for migrating from the old server into the new server and making sure that all workstations, printers, mobile devices, etc. would move flawlessly with the changeover.

Atomic Colo, LLC., Minneapolis, MN (December 2006 – April 2007)

While I was at Atomic Colo I spent half of my day working in the help desk phone support system and half my day visiting clients in the Twin Cities metro. I had to provide complex troubleshooting and investigation via remote control or other tools of all software, hardware, and network incidents. I assisted customers in facilitation, monitoring, and resolution of software, hardware, network, and server systems incidents, and related data services, managing incidents from initiation to closure. I built and administered new Windows 2003 R2 Virtual Servers for clients with Exchange 2003, Sharepoint, and IIS. I also maintained IMAP/POP accounts and client Internet access. I updated the documentation of IP addresses, passwords, and server information and configurations keeping accurate records in a ticketing system. Finally I implemented, installed, and troubleshot VoIP products from both Cisco and other vendors.

Stillwater Area Schools, Stillwater, MN (September 2003 – May 2006)

My career at Stillwater Area Schools was probably my high point in my career. I started my position with Stillwater at the high school supporting approximately 1000 Windows machines on a Novell 6.5 environment that included ZENWorks for application pushing and reimaging process to stream rebuilding of computers. I had to utilize policy management to create a secure environment for students and staff. Shortly after I was hired at Stillwater I was asked to lead and implement Minnesota’s first educational 1 to 1 Laptop Initiative. With this program every student in grades 7 – 9 received a laptop to use in the classroom and at home for the school year. I had 5 Apple Xserves, 1 Xserve RAID and 1300 Apple iBook laptops. When I started at Oak-Land Junior High all of the computers were still in boxes and needed inventorying, asset tagging, setup, and deployment. I managed all of the computer equipment using a MySQL database and TomCat application. I kept maintenance & billable parts records all 1300 laptops and performed warranty maintenance with Apple and other hardware vendors using WebHelpDesk for my documentation. I also had to design and implement an efficient way to clone Macintosh laptops to quickly deploy a large fleet of laptops or to get the system back online and in the hands of students with minimal downtime. I managed the 58 base station wireless environment and made sure that there were no dead spots throughout the school. Finally, I had to constantly grow the network and test various parts of the network and servers to maintain a secure computing environment for both students and staff. I over saw 3 staff members who performed my tier 1 support. In the summer when school got out I documented and repaired any laptop that had problems and prepared the servers for the new school year.

Connecting Point, Inc., Amery, WI (March 2000 – December 2000)

My career at Connecting Point, Inc. was a short term but was very valuable in getting me experienced in the sales side of the computer industry. I spent the majority of my time researching and purchasing computer technology products for my client base. I was also responsible for setting up and installing computer products purchased by my customer base. One of the challenges that I had was keeping on top of the latest technologies through the use of training seminars, researching products via the web, magazine articles, and implementation of new products in our test bed. Finally I had to document service repairs from customers into a FileMaker Pro^® database.