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In The News 

fouks.net has just become an authorized reseller for WebHelpDesk ticketing system. If you are looking for the best support ticketing system in today's industry you have to check out the Web Help Desk software and come back to Jason to get your personalized quote.

Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software. 

Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - and more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.

CORE FEATURES INCLUDE: 

• 100% Web-based IT Service Management (ITSM) Solution
• Incident & Problem Management (Issue Tracking)
• Asset and Configuration Management (CMDB)
• Two-Way E-Mail Correspondence
• Knowledge Base Management
• LDAP / Active Directory Synchronization

Reporting Included - 

• Customer Satisfaction Survey Management
• Vendor Neutral: Windows, Mac OS X, Linux, or Unix

As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests. 

Intuitive point-and-click configuration and intuitive end-user experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desk's daily operations. 

Install the server-side help desk software on virtually any operating system of your choice: Mac OS X, Windows, Linux, or Unix. The choice is yours!

The Web Help Desk’s web based customer support software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.